Privacy Policy
Welcome to Elves on Ladders. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us—whether through our website, by phone, or in person.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Your name, address, email address, and phone number, or any other details voluntarily provided when you request a quote, schedule a service, or contact us.
- Service Details: Property photos, measurements, or descriptions that help us design, install, and maintain your holiday décor or lighting services.
- Website Usage Data: Non-personal data such as browser type, pages visited, and time spent on our site to help us improve user experience.
2. How We Use Your Information
We use collected data to:
- Provide, manage, and enhance our services.
- Respond to your inquiries and deliver customer support.
- Send scheduling updates, reminders, or promotional offers (you can opt out anytime).
- Improve our website’s performance and customer experience.
3. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information with third parties.
Your information may only be shared:
- With trusted service providers who help us deliver services (under confidentiality agreements).
- When required by law or to protect our legal rights.
No personal information, phone numbers, or messaging consent details will be shared with third parties for marketing or promotional purposes.
4. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure.
5. Your Rights & Choices
You may:
- Request access to or correction of your personal information.
- Opt out of promotional emails or texts.
- Request deletion of your personal data, unless retention is legally required.
6. Cookies & Tracking
Our website may use cookies or similar tools to analyze traffic and enhance user experience. You can disable cookies through your browser settings if you prefer.
7. Children’s Privacy
We do not knowingly collect personal data from children under 13. If you believe we have unintentionally collected such information, please contact us to have it removed.
8. International Data Transfers
If applicable, we may transfer data outside your country for processing. When this occurs, we implement safeguards to protect your information.
9. Data Retention
We retain your personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
10. Updates to This Policy
We may occasionally update this Privacy Policy. The revised version will be posted on this page with an updated effective date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is used, please contact:
Email: elvesonladders@gmail.com
Phone / WhatsApp: +1 (575) 915-9135
